Terms of Service

Agreement to Terms

Welcome to Arun Prakai. These Terms of Service govern your use of our website and professional cleaning services for hospitality, aviation, and corporate sectors in Thailand. By accessing our website or engaging our services, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services. These terms apply to all visitors, potential clients, and active service recipients.

Service Usage and Scope

1. Service Description

Arun Prakai provides professional cleaning services specifically designed for Thailand's hospitality, aviation, and corporate sectors. Our services include but are not limited to:

• Hospitality Excellence Partnership programs for hotels and accommodation facilities
• Aviation Hub Services for airports and aviation-related facilities
• Corporate Sustainability Cleaning programs aligned with ESG commitments
• Customized facility maintenance and cleaning solutions

2. Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and complete information in all communications and service requests
• Use our services only for lawful business purposes related to facility management
• Respect intellectual property rights in all materials provided through our website
• Maintain confidentiality of any proprietary information shared during consultations
• Refrain from any activity that could damage, disable, or impair our website or services

3. Service Access Requirements

Our professional cleaning services are available to businesses and organizations operating facilities in Thailand. Access to specific service programs may require facility assessment, compliance with safety protocols, and execution of service agreements. We reserve the right to determine service eligibility based on facility type, location, and operational requirements.

4. Fair Usage Guidelines

We maintain fair usage policies to ensure equitable service delivery across all clients. This includes reasonable communication expectations, timely response to service coordination, cooperation with quality assurance processes, and adherence to agreed schedules and protocols. Excessive demands or unreasonable requests may be addressed through service agreement modifications.

Service Availability and Modifications

5. Service Uptime and Maintenance

We strive to provide consistent, reliable service delivery according to agreed schedules. However, service may occasionally be interrupted for facility maintenance, emergency situations, or circumstances beyond our control. We will provide advance notice of planned service interruptions whenever possible and work to minimize any impact on your operations.

6. Feature Availability and Updates

Our service programs may evolve over time to incorporate new cleaning technologies, methodologies, or sustainability practices. We may introduce new features, modify existing services, or discontinue certain offerings based on industry developments and client needs. Active clients will be notified of significant changes that affect their service agreements.

7. Geographic Coverage

Our services are primarily available in Bangkok and surrounding metropolitan areas in Thailand. Service availability in other regions may be subject to assessment of logistics, resource availability, and operational feasibility. Contact us to discuss service possibilities for facilities outside our standard coverage area.

8. Modification of Terms

We may update these Terms of Service periodically to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will update the date at the top of this page and notify active clients through appropriate channels. Continued use of our services after such modifications constitutes acceptance of the updated terms.

Intellectual Property Rights

9. Content Ownership

All content on our website, including text, graphics, logos, images, methodology descriptions, and service materials, is the property of Arun Prakai and protected by Thai and international intellectual property laws. Our proprietary cleaning methodologies, training materials, and operational procedures constitute valuable intellectual property developed through years of experience in Thailand's facility management sector.

10. License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our website for the purpose of evaluating and engaging our professional cleaning services. This license does not permit you to reproduce, distribute, modify, or create derivative works from our content without explicit written permission.

11. Trademarks

"Arun Prakai" and our logo are trademarks that identify our cleaning services in Thailand. Unauthorized use of these marks may constitute trademark infringement and is prohibited. Any goodwill generated from use of our trademarks inures to our benefit.

User Conduct and Responsibilities

When engaging with our services, you are responsible for:

• Ensuring your facility meets basic safety and access requirements for our cleaning teams
• Providing accurate information about facility specifications, cleaning needs, and any special requirements
• Timely communication regarding schedule changes, facility access issues, or service concerns
• Compliance with payment terms outlined in service agreements
• Maintaining appropriate working conditions and treating our cleaning personnel with respect
• Notifying us promptly of any safety hazards or unusual conditions in your facility

Service Agreements and Contracts

12. Formal Service Contracts: Active cleaning services are governed by individual service agreements that detail specific scopes of work, schedules, pricing, quality standards, and performance metrics. These formal contracts supplement and may modify these general Terms of Service as they apply to your specific arrangement.

13. Contract Term and Renewal: Service agreements typically specify initial terms and renewal provisions. Both parties must provide appropriate notice for contract modifications or termination as outlined in individual agreements. We value long-term partnerships and work collaboratively to address any service concerns before contract expiration.

Limitation of Liability

14. Service Limitations: While we maintain high professional standards and implement quality assurance measures, we provide our services on an "as is" and "as available" basis for website content and general information. Specific service guarantees and performance commitments are detailed in individual service agreements rather than these general terms.

15. Liability Scope: Our liability for service delivery is governed by the terms of individual service contracts. We maintain appropriate insurance coverage for our operations. Liability limitations, indemnification provisions, and dispute resolution procedures are specified in formal service agreements to protect both parties' interests while ensuring fair and professional service delivery.

Governing Law and Disputes

16. Applicable Law: These Terms of Service and all service relationships are governed by the laws of the Kingdom of Thailand. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Bangkok, Thailand.

17. Dispute Resolution: We encourage open communication to resolve any service concerns or disagreements. Should disputes arise, we prefer to resolve them through good-faith negotiation before pursuing formal legal remedies. For significant commercial disputes, arbitration or mediation may be appropriate as specified in service agreements.

Severability and Entire Agreement

18. Severability: If any provision of these Terms of Service is found to be unenforceable or invalid under applicable law, such provision shall be modified to reflect the parties' intention, or if that's not possible, it shall be severed. The remaining provisions shall continue in full force and effect.

19. Entire Agreement: These Terms of Service, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Arun Prakai regarding the use of our website and services, superseding any prior communications or agreements.

Questions About Our Terms?

If you have questions about these Terms of Service or need clarification about how they apply to your specific situation, please contact us:

Email: [email protected]

Phone: +66 2 670 8241

Address: Empire Tower, 195 South Sathorn Road, Sathorn, Bangkok 10120, Thailand

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